Shipping & Return Policy

1. Order Processing & Dispatch Timelines

All orders placed on our website (https://eng-us-emperorsvigortonic.com/) are processed and dispatched within 24 to 48 business hours. Orders placed on weekends or postal holidays will be processed on the following business day.

2. Shipping Costs & Estimated Transit Times

3. Discreet Packaging Policy

We respect your privacy. All shipments arrive in plain, unbranded outer boxes or bubble mailers. The shipping label will list our order fulfillment facility name without revealing product details on the box exterior.

4. How to Request a Return & Refund

To claim a refund under our 60-Day Guarantee, please follow these simple steps:

1. Contact our Customer Care Team via email ([email protected]) or phone (1-800-390-6035) within 60 days of your original purchase date.
2. Request an official Return Merchandise Authorization (RMA) number and warehouse return address.
3. Ship back all unused bottles and empty bottle containers to our designated return facility.
4. Once received, your refund will be processed back to your original payment method within 3 to 5 business days.

5. Return Warehouse Contact

Please ensure you obtain an RMA code prior to sending returns back to ensure rapid account processing: